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6 Things You to Know About Canadian Airlines

Taking a trip with a Canadian airline? Here’s how to make your next flight as cheap—and hassle free—as possible.If your flight is cancelled, get in line at the ticket or gate counters—but also get on the phone. You’ll probably reach a phone agent before you reach the frazzled employee behind the desk.

1. Make the Best of Getting Bumped

If your flight is overbooked, don’t accept the first voucher you’re offered. “The plane can’t take off with an extra person,” says Melanie N., who works for a charter airline in Canada. Canadian airlines typically increase incentives until they have enough volunteers willing to give up seats. If you’re bumped involuntarily, insist on cash compensation instead of a travel credit (many companies will reimburse you at the airport).

2. The Reasons for Some Safety Protocols May Surprise You

Here’s what safety demos don’t say: staff dim cabin lights at night so your eyes are adjusted to the dark if you need to find a way out. Tray tables must be folded at take-off and landing so passengers can escape if necessary. And you should open your window shade, so if there’s a crash, emergency crews will be able to see in and you’ll be able to assess potential danger outside.

3. Canadian Airlines Sometimes Reimburse for Delays

If your flight is delayed, check your airline’s policy, otherwise known as a tariff—they might be required to provide you with meal vouchers and accommodation or, depending on where you’re flying from, even cash compensation (the EU, for example, mandates customers be reimbursed in cash).

4. Book Seats One at a Time

If you book a group trip, look for one ticket at a time. If you search for, say, four tickets, and there are only three available at the lowest fare, all four are bumped to a higher price bracket.

5. Pilots Have Strict Eating Habits

Airlines usually don’t allow two pilots flying together to eat the same meal on-board—and they’re required to eat half an hour apart. No one wants both pilots to be doubled over with food poisoning.

6. Report Lost Luggage Right Away

Luggage didn’t arrive with you? Make a claim before you leave the airport, where you can talk to an airline representative in person. Some airlines will refund your baggage fee, and most will deliver your luggage when it arrives.